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<p>I have not been using my landline for a while and was not aware the account was piling up as well. I got a call either last month or early this month to make a payment arrangement which I did. </p> <p>Today I decided that I will pay the entire amount and get the landline reinstated as the company I work for wants to move their line to Telkom and go for their broadband services which I will be advising against. BUT before doing that I called them to check how long it would take to do so. I spoke to Fekile Gazu and she told me that I can make the payment and then call back in 2 days time to reinstate. I did pay the full amount and then sent through a POP to them. </p> <p> </p> <p>I get a call back later today saying that the number is cancelled and that I will need to reapply and go through a credit check and will probably have to pay around R700 for this which I specifically asked the first agent about before making a payment ("Will there be a reconnection fee" she responded no!!!!)</p> <p> </p> <p>This is ridiculous and frustrating as if this was the case I would have just paid the arrangement fee and not the entire amount!!!</p> <p> </p> <p>Pathetic service... I even asked the second agent, Celiwe if this has happened before (cos there is no way I am the first customer to have this problem) and she said no.... so obviouly nothing is being done to avoid this issue with any further customers. I asked if there is a voice recording and she said "call MAYBE recorded" I am definitely taking this further and I hope the voice log didn't CONVENIENTLY not get recorded!</p> <p> </p> <p>NOT DOING BUSINESS HERE AGAIN AND NEITHER WILL ANYONE I AM ASSOCIATED WITH!</p>