***********

HI , I app**** for Home ADSL on the 18th of May 2018, I was told the installation will be done within 7-21 business days . I then did follow up on the 30th of May 2018 I was told by a consultant Mhlonishwa that there was a problem with the system my application was captured however it did not reach the installers system , he advised he will log a case with the IT Dpt and escalate the matter I was given a Ref no: ********** and was also told it will be resolved within 24-48hours.

Today it’s the 01st of June 2018 I did follow up and I was told my case is still not resolved . Spoke to Nathi the team leader / Manager he gave me assurance that he will contact me within 30min as he has escalated the matter to IT too , still haven’t heard from anyone, its over an hour now but I was promised by Nathi that I will get correspondence by 12:00 noon today . Clearly Telkom does not want business, I might as well cancel my application because on 7th of June 2018 is the due date for the 21 days waiting period and I doubt installation will be done at that time.

Can I GET INSTALLATION DATE , so that I can plan my week ahead or let me rather cancel the application rather and look for another company who will be more prompt and efficient !