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On Sunday I visited the Telkom shop at The Glen. I was interested in upgrading my contract but the lady who assisted me had no product knowledge about the Free Me options. I called your call centre today and spoke to Nontokozo who had no product knowledge either and I found myself educating her on the products you have from the information I read in your brochure. When she could no longer answer she pretended that she couldn't hear me and the line cut. I called back and asked to speak to someone who understood the Free Me product and the consultant transferred me to sales because he also didn't know anything about the Free Me product. How on Earth do you train your staff when on 3 occasions they know nothing. You may be cheap but so is the service you offer! Please can someone knowledgeable call me????