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I had a massive query regarding my contract that needed to be cancelled on 03 December 2015 and finally the cancellation was processed on the 04/01/2016 after numerous follow ups. On the 01/01/2016 data bundle were sent to my sim card in error as I requested cancellation in December so no data bundle needed to be sent to me in January. Since then I have been struggling to get someone to assist with the reversal as I will be charged for something I no longer want. I called the call centre on the 10/01/2015 to seek alternative assistance and a kind lady by the name Shanaaz Jantjies assisted with escalating the matter to her team leader Andy Maboshego, however he hasn't felt the need to respond yet. This matter was also escalated by Nqobile on the 04/01/2016 and I received an email from Nqobile stating I can expect feedback within 72 working hours regarding the reversal and to this day no feedback has been provided.<br> <br> I am stunned by the atrocious service I am receiving!!!<br> All I am requesting is that the reversal be made so that I am not charged for these unwanted data bundles at the end of the month. Please assist