HM
Hasiena M
1 reviews | Active since Jul 2012
23 Nov 2015, 15:07
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I physically went into the Telkom Canal Walk store on Wednesday the 18th November to query my Data Account with Telkom. After much confusion on locating the account, the consultant Elvis, could not explain why we were billed almost double the amount. He promised to give us a response or feedback within 3 days time. Unfortunately no feedback. Their contact number unfortunately only rings. Very disappointed and am hoping to get to the bottom of this
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Telkom's replyOfficial
23 Nov 2015, 15:38Hello Hasiena,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170591.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170591.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply23 Nov 2015, 15:38
Official
Hello Hasiena,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170591.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170591.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,