Incompetend billing staff

Telkom staff and account department is uncapable to help with an account that is not in arrears, on friday 30 the debit my bank account, blocked my service’s ,suspend my services on one day , told me I am in arrears for account that was paid last month , now it is been more than 48 hours and still no service for something I have aready been paid for and if you call the the agent put the phone down in your ear without any excuses how incompetend is that telkom , every one is complaining and you can’t give any answers, but everyone still have to pay for there contracts🤔