incompetend

After almost a year of trying and phoning to correct a mistake that telkom made,and having spoken and promised by miss Luleka ref no sm135277 that my problem would be resolved by the accounting department this is the message that telkom sends me this morning Dear Valued Customer - Your telephone service *** has been suspended, please pay the outstanding amount of R 823.66 to ensure reconnection within 48 hours. Thank you Telom flippen useless