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MJ
Megan J

1 reviews | Active since Sept 2018

03 Sept 2018, 12:46

Incompetency - Telkom mobile

Telkom mobile is ***********. The staff at their call centre are inexperienced and their level of professionalism is pathetic. They have no idea what to do and there is no first time resolution to a query. They promise a specific turnaround time and cannot deliver. This is definitely not customer focus!! They have debited money from my husband’s account and promised to reimburse him within 72 hrs. To date, this has not happened. They do not even provide interim feedback on a query, they expect you to call them to enquire on the progress of your query.

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Replies (4)
Telkom
Telkom's reply04 Sept 2018, 10:08
Official

Good day Megan Leigh Jacob

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

MJ
Megan J's update04 Sept 2018, 10:47
Reviewer Update
Do not send me an automated response! My husband called your call centre and yet again your agents do not have a clue on how to resolve or redirect a query. The service you render is so *********** yet you ask your clients to recommend Telkom to other people. I will using this reference number to contact your call centre and if this is not resolved we are going to take this matter up!!
MJ
Megan J's update05 Sept 2018, 13:35
Reviewer Update
Query still not resolved. Requested for manager to call back. To date, no call back. Contact my husband on ***. If your TAT is longer, it will be decent enough to provide interim feedback. If there is no resolution, Telkom will be liable for additional costs!!!!
Telkom
Telkom's reply06 Sept 2018, 14:09
Official

Hi Megan ,


Thank you for getting in touch with us, we apologise for the late response.


Please be assured that we have sent your query to the Billing Team with case:***5 for further assistance, feedback will be provided to you.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,