Incompetency/Pass the buck

I bought a new contract through Telkom mobile, mentioning that my existing number which is on 8ta prepaid be ported to the contract. Up until now I am unable to receive any calls or SMS, as I am told, the porting was done but not the routing. I am currently unemployed and have been sending my CV to potential Employers with my *** number as my contact, being the only number I have and have had for the last 15 years. I feel like I should go to a lawyer and Sue for loss of income due to Telkom negligence. I am also a single mum to a toddler in daycare which only have my cellphone number in case of emergency. Please Help!