Incompetency Once Again

So I received my iPhone 6 Plus last week with a new number, after requesting that my number be kept. After trying numerous times because your call queues are so long, I finally spoke to someone who told me that I need to go into a store with new sim and my existing sim and the store will be able to correct my number. I then went to N1 City Telkom mobile on Friday (no luck), Saturday (no luck), and then again on Sunday. Both girls behind the desk seemed like they didn't have a clue on how to do there job, and told me that because the contract has already been taken out I cannot change the contract to keep my existing number. How does this make sense when I requested in the first place? Now when speaking to Ntando on Online Chat, she advised me that it can be done.<br> <br> I refuse to go back to the store and stand in queue and waste my time to fix YOUR problem.<br> <br> This is the second contract I take out with Telkom mobile and it's the second time I receive this horrible service.<br> <br> Please get this sorted out immediately as I am now bouncing between 2 sim cards. My contact number is ***