INCOMPETENCY OF THE CUSTOMER XARE DEPARTMENT

Telkom's customer service call center is the worst they take time to answer their phones and when they finally do pick up, which is after holding for over an hour, they have no resolution for your query. I have been due for a mobile upgrade since March and till today I havent been assisted and yet they have been debiting my bank account. I tried doing the upgrade online but they claim not to see anything on their side and whenever I call they tell me I called a wrong number and I should do it online. I tried sending emails regarding the matter to *** and only after a back and forth trail of emails and after I was told to wait for a call from one of their *********** agents, they send an email telling me they cannot assist me with the matter, whereas from the start the subject of the email indicated what my query was about. To date, I still haven't had any assistance regarding my upgrade and unauthorized monthly deductions.