Incompetency of Telkom South Africa!

<p>We want to know what must happen when Telkom is not being of any assistance to its customers? A faulty line was logged on the 15th March 2017 and we have been endless follow ups on when are they going to attend to our issues and till today we have not been gettting the service that we deserve. We have been speaking to manangement and been given escalation numbers but nothing is coming out of this. We get different stories as to why we cannot get the service, some consultants say no technician has been assisgned to our issue and others say they are scared of coming through to soweto because they are afraid of the high crime rate and some consultant say there are back locks. We are not sure what the actual story is but what we want is our landline to be fixed promptly. I recall speaking to one of the managers there by the name of Mr Indrin and we could not get through the technical manager because they cannot be contacted the consultants communicate with them using the system but the manager asked for Mr Justice Dlamini to give me a call and sort out my issue but till today I do not know when is Telkom going to fix the landline at my home. </p> <p> </p> <p>Assistance is needed to sort out this issue. </p> <p> </p> <p>What does one do? </p> <p> </p> <p>Please advise. </p>