Incompetency of Telkom

To say that I'm sick and tired with Telkom is an understatement!!!!! We had a line with Telkom for our WIFI and have been trying to cancel since August 2020. Reference ***5 was logged and confirmation was received 07/08/2020 that my case was processed. On 18/08/2020 I received another message confirming the same. On 19/08/2020 another message was received that my reference was closed. No e-mail was sent to me to confirm that the Telkom line can't be cancelled as the Afrihost wi-fi was not cancelled. I phoned Telkom 16/11/2020 at 17:20 and spoke to Thabisile as I received another bill from Telkom. I was prepared to pay August,September and October. She informed me that the Telkom line can't be cancelled as proof is needed that Afrihost released the line with Telkom. We received confirmation from afrihost ***. I phoned again on 18/11/2020 and spoke to Nomvondo. Received ref ***A for cancellation. I was not prepared to pay for December and returned the debit order. In January I received another bill where R202- was added as I reversed the debit order for December. January 25th I was debited with R434-30. I reversed the debit order again. I went to Telkom in Vaal Mall on 06/02/2021 I and was advised that the cancellation was only done 18/12/2020 and I am liable for this payment. I went to Woolworths and paid R434-30. On 06/02/2021 another bill from Telkom. Another R202- added.

This is rediculous!!! (I was contacted by an agent today) According to him I have to pay this last R202- as I reversed the debit order for January. If I received an e-mail in August 2020, I would have waited for confirmation from Afrihost and cancelled the Telkom line again. I can't be contacted during the day as I am not allowed to answer my phone during working hours.

I want a refund from Telkom for the amount I paid on 06/02/2021 for R434-30, as I am not at fault.

They are not doing their work and therefore I have to pay for their mistakes.