Incompetency of Call centres and Store staff
I am currently using a smartbroadband 30gb LTE contract with a b315 router. I wanted to migrate to a LTE-A. After phoning 081180 I was advised to go into a telkom shop in Tygervalley and ask for a migration to LTE-A.
Unfortunately the store cannot help me because they told me they can not do it. Then I called 081 180 again to find out that I should call 10213 to migrate to LTE-A. After phoning 10213 I was advised they can not help me because they only deal with fixed lines.
I don't know what I need to do to be able to get service. Telkom your employees are *********** and unable to help. You are pathetic!
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
15 Feb 2018, 11:50Hi Igsaan
My id number is ********** 118082. I did upgrade in the meanwhile to the b618 router and it is working but I am still on my old package. Please can you rectify it to lte-a?
Regards
's update15 Feb 2018, 11:50
Reviewer Update
Hi Igsaan
My id number is ********** 118082. I did upgrade in the meanwhile to the b618 router and it is working but I am still on my old package. Please can you rectify it to lte-a?
Regards
's updateReviewer Update
02 Mar 2018, 09:38For two months now I have been on the double data promotion with my new lte-a router and I still don’t have any double data. Please will you give me free data or credit my account!
's update02 Mar 2018, 09:38
Reviewer Update
For two months now I have been on the double data promotion with my new lte-a router and I still don’t have any double data. Please will you give me free data or credit my account!