Incompetency in your Accounts/Billing

<br> Am not happy with Telkom mobile in terms of giving simple feedback and transparency on my account.l took a laptop June 2013 at Westgate as a Foreigner they requested me to pay money for my installement for 6 months inadvance.l dd pay for it without any hesitation since l really needed the laptop.This year l have called a couple time inquiring when l will finiosh paying the laptop since l may a payment inadvance they said they can not see the amount that l claim to have paid in advance.l opened a case the call center agent promised to follow it up and l dd not get any feedback.l called again they said l should go to the store where l purchased they could not help me again at Westgate mall.Since l wanted to get 1 more cellphone contract l went to Eastgate mail they gave me a great service sent an email and opened a case number for me :***9 bt l neva got any response from the billing or Accounts in regards to what happened to my 6 months inadvance payment that was the begining of this year.Yesterday l opened another case number :***1 same issue NO response.Can some1 please attend to my case l need clarity on the money l paid inadvance and wen was l supposed to stop paying<br>