Incompetency

I have app**** for a contract/upgrade since Monday 22nd of February and a ticket was logged but no one has attended to it. I have heard people complain about Telkom's service but now im experiencing it first hand. I have also being denied contact email to superiors by c/s agents (Lerato Nytathi and Hlengiwe Jiyane). I really wish there would be a proper turnaround time to queries.