Incompetency doesn't say enough

<p>I have been a loyal customer for 2 years now, have 5 contracts betweens my husband and I & have had several family members make the switch over to their network. Last week, I received an SMS saying my account wass overdue and would be disconnected within 48-hours , should we not make payment. I called them immediately, sent my proof of payment and never heard back. It's now 1,5 weeks later, and I receive an SMS that both mine and my husband's line has been suspended. I contacted the accounts department 3 times in the last 24-hours, each one assuring me that my account is paid in full and "escalating" it to their manager. I was told that by this morning, my service would be restored. Woke up and still no service. I called back and now they have told me it will take an additional 72 hours, as she is only requesting my number to be requested now (4th call to their account dept). Now, you have disconnected by your fault, we are in agreement that my account is paid in full, you assured me 24-hours ago that my account would be restored and now come back that it will take an additional 72-hours... how!? When I asked to speak to the manager, I was told she was busy and would call me back. It is now 13 hours later, no call back and no service. None of their staff can tell me WHY my service was suspended, I have to wait for 72 hours and HOPE my service will be restored and I lose business in the meantime. Obviously not being reimbursed for the service lost. *********** and useless</p>