Incompetency by Telkom

I ordered a new Telkom landline to be installed at my premises on 02 December 2015. I was told that a technician would be out to my premises. I was also told by the consultant that I would be receiving a handset with the installation. I was called by the technician this morning saying that he was asked to go to a completely different address as mine, he did not have a handset for me and now has to send the order back to Telkom as the installation cannot be completed due to the order and address being processed in a different zone. My order number is *** with Telkom. I now have to wait another few days without a landline and cannot get through to the contact centre to discuss my handset.