Incompetency at its best.

I have been with Telkom for years at some point I even work for Telkom. I have never had a problem with Telkom as my service provider however on the 22nd of December 2023 I received the worse experience ever from one of the Telkom franchise's located in Game City. The consultant by the name of Siya Khanyisa completed a sim swap to the incorrect number and still didn't take accountability of her actions. The number that I requested the sim swap too is linked to all my banking apps. When I called advising her of her mistake she didn't show no remorse instead she made it seem like it was my problem. I then requested to speak to the manager Vuyo who advised that was going to sort the matter out and call me back, which never ever happened. I had to go back to the store during my working hours. The manager gave me the run around and I still haven't received any feedback until today. The service level at Telkom is putrid. The manager did not keep to her promise neither did she deliver the service required within the turn around time that she provided. I am going to be changing my service provider because it's obvious that Telkom does not put their clients first.