Incompetency

This contract was opened on the 27/03/15 and I have NO COVERAGE. I contacted Telkom Head Office on the 07/04/15 at 11h20 and was told that they are unable to cancel this contract and to go to the store (The Glen) that opened this contract. I went to the Glen and dealt with Simphiwe Kelas who told me she does not know how to cancel a contract and to go back to head office as they are too lazy to cancel my contract. I contacted Head Office only to be told again that they are unable to cancel the contract. I have no network coverage and therefore Telkom is in breach of contract as you should have checked before signing me up.