Incompetency!

<p>i had phoned Telkom in March to close my account down, and the agent i had spoken to had advised me that my account was closed once i make the final payment, and advised me that i had moved away from them in November 2015 with never having phoned in, i sent all the details through so they could close my account which eventually happened in the middle of May 2016, the beginning of September 2016 i had gotten calls from Telkoms Debt Collections Department asking me for the amount of R991.15, i imidiately called in and re-sent my documents to them as now i had been handed over and they had also put a marker on my credit rating. after speaking to the Debt Department i had contacted Telkom then spoke to a agent who was meant to raise an enquiry and someone was meant to get back to me in a weeks time. 2 weeks later no attempt was made to contact me so yet again i contacted them again and spoke to an agent who couldnt help me at all, so i had requested to speak to a supervisor who reassured me that he would personally get to the bottom of the matter and everything would be closed by the close of business. even after requesting him to listen to all the calls that i have made chasing after them he said it would take to much time and that i must send him a email with the doccuments i had sent in the beginning and explain to him yet again after doing it over the phone what happened and what was said during the conversations with the agents. after speaking to him i was told to speak to the Debt Department and all they could tell me is that there was a marker on my credit rating and that there hasnt been any attempt from anyone to get it taken off despite me being assured an enquiry would be raised and it will be investigated, ive heard nothing from them again but it seems thats how Telkom deal with things and let Debt Collections chase people over money thats not even owed to them</p>