INCOMPETENCY

I have 2 contract phones with Heita and I have arranged a debit order payment for both every month, on 30th November 2015 they ran a NAEDO debit order of R1000 instead of R1969.40 and I called the call centre to enquire and I was a advise to pay the remainder R 969.40 of which I paid R1000.00 cash. Nobody could explained why.<br> To my surprise this morning my line was disconnected, I then again called the call centre, I spoke to Marsha who tried to assist but wasn't sure how to, gave all sorts of reason why my account is in collections, I spend over 73 minutes on the phone trying to get clarity and for my line to be reinstated but all failed.<br> <br> If there's a competent manager/supervisor who can look into my account please revert back, I'm very irate customer<br>