Incompetency

On the 06 of march i app**** for a new mobile contract was approved by TELKOM MOBILE. On the 08th of the same month my account was debited with an amount of R649 and i have waited for delivery until the 20th March. On this day i enquiried why is delivery taking long and i was told there was no stock available and they were not sure when can stock be available , then i have decided to cancel the contract.i was told that cancellation will take 24hrs and refund will be credited to my account. on the 22nd i followed up again with same respond.On the 29th the courier delivered the device and i returned it with same reason, it has been already cancelled.Since then no one has bother to call me and i am still waiting for my refund i have been calling several times , till today i have not been assisted . the consultants have been transferring me from pillar to post.