Incompetency

I have purchased the deal of the month for August 2017 which was the 5GB data that included a wireless router. This deal was R149 per month. After purchasing on the 30th August I decided I didn't want that particular deal but the deal with 10GB that included a router and an extender for R199, which makes more sense and a more cost effective deal. I cancelled the deal on the same day half an hour later of purchase. The lady that assisted me with the contract asked me to sign a cancellation letter which was signed on the 30th August 2017. This case was closed on the 20th September 2017 which was when I received an SMS from telkom. On the 29th September I was debited R291.84 for the cancelled deal. I called Telkom customer care, I spoke to a lady by the name of Mandy on the 28th September 2017 after receiving my invoice. Mandy told me that my case was not closed and once the case was resolved the R291.84 will be refunded to me. I have waited for another SMS during the 28th September till today. I have received another invoice this morning which says R814.63 will be debited from my account on the 31st October 2017, again for the same deal which I've cancelled on the same day of taking the deal. Today, 26th October 2017, I have once again called telkom customer care, I spoke to a lady by the name of Kutlwano Moloi. She said to me that the cancellation is done and the case was closed. She confirmed that I was still being charged for the deal I canceled. I asked Kulwano for the lady that did the cancellation but she refused to give me her details. I don't understand why Telkom employs such *********** people. I have received pathetic service from Telkom customer service and the cancellation department.