Incompetency

INTERNET WAS SLOW,SO I CALLED THE CALL CENTRE FOR AN UPGRADE.THE CONSULTANT I SPOKE TO ADVISED ME TO CHANGE TO A 10MEG SPEED AND 50 GIGS,HE ALSO ADVISED ME THAT THE BUNDLE WAS NOT ON CONTRACT SO I COULD CHANGE IT IF I WAS NOT SATISFIED,A FEW DAYS ON THIS PACKAGE AND MY INTERNET WAS EVEN SLOWER THAN BEFORE SO I LOGGED A COMPLAINT WITH THE CALL CENTRE ONLY TO FIND OUT THAT MY AREA DID NOT SUPPORT THE 10MEG SPEED,ON FURTHER ENQUIRY I WAS INFORMED THAT IT WAS A CONTRACT PACKAGE AND THAT I WOULD BE LIABLE FOR PENALTIES IF I HAD TO DOWN GRADE!!STILL HAVE A DISPUTE WITH BILLING AND IT TOOK MORE THAN 3 WEEKS TO FINALLY GET MY WIFI BACK ON AT HOME!!THE CALL CENETRE AVERAGE WAITING TIME BEFORE YOU GET TO SPEAK TO A CONSULTANT IS 45MINUTES....I EVEN SPOKE TO FLOOR MANAGERS WHO PROMISED THAT THE MATTER WOULD BE RESOLVED ONLY TO LEARN THE HARD WAY.I EVEN SENT AN EMAIL TO THE ESCALATION CENTRE AND HAVE NOT RECEIVED A REPLY TO DATE!!!TALK ABOUT CUSTOMER SERVICE!!! INCOMPETENCY AT ITS BEST.....AND EVERYTIME I CALLED I HAD THE PRIVELAGE OF TALKING TO A DIFFERENT CONSULTANT SO I HAD TO EXPLAIN EVERYTHING OVER AGAIN...AND THE CONSULTANTS ARE NOT ALLOWED TO GIVE CONTACT DETAILS OF AREA MANAGERS.