JC
James C
1 reviews | Active since Feb 2016
06 Jun 2017, 11:39
Incompetence yet again
<p>Further to my previous debacle with Telkom, they have yet again met the definition of useless. Surprise, surprise. On 4 May 2017, I went to the Rosebank Telkom store to cancel my LTE contract. Met by rude and impatient staff who told me that they cannot accept or log the request. So, on 5 May 2017 I went to the Cresta Telkom store and logged a cancellation request. Received a case no. and a print out confirming same and that someone would contact me. To date [6 June 2017], no one has contacted me, I have been billed for a service I no longer require, and when finally speaking to a consultant Iam told my case number does not exist and that I need to re-submit the request from scratch. Really grumpy about this as I will no doubt be billed again for another month. No wonder Telkom profits are up - you just keep billing us even tho we dont want to be using your services. If anyone at Telkom picks this up please feel free to make contact so that I can get this resolved asap. Have a lovely day.</p>
Helpful (0)
Replies (9)0
Replies (9)
Telkom's replyOfficial
06 Jun 2017, 14:33Good day James,
Please privately reply with your ID number and the affected number so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply06 Jun 2017, 14:33
Official
Good day James,
Please privately reply with your ID number and the affected number so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
JC
James C's updateReviewer Update
06 Jun 2017, 14:45Hi Busi,
My ID is ***.
The service.number to be cancelled is ***. It is a Smart BB Wireless 20GB service.
Many thanks
JC
James C's update06 Jun 2017, 14:45
Reviewer Update
Hi Busi,
My ID is ***.
The service.number to be cancelled is ***. It is a Smart BB Wireless 20GB service.
Many thanks
JC
James C's updateReviewer Update
09 Jun 2017, 11:01Hi there,
Any feedback on this? I have sent the details that you asked for. I have also re-submitted my cancellation request via e-mail.
So far the sound of silence is deafening....
Can I look forward to a long drawn out issue?
JC
James C's update09 Jun 2017, 11:01
Reviewer Update
Hi there,
Any feedback on this? I have sent the details that you asked for. I have also re-submitted my cancellation request via e-mail.
So far the sound of silence is deafening....
Can I look forward to a long drawn out issue?
Telkom's replyOfficial
09 Jun 2017, 12:02Good day
Apologies for the delay, please be advised that we have escalated your query to our cancellation team, your case number is ***7 and feedback will be communicated.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's reply09 Jun 2017, 12:02
Official
Good day
Apologies for the delay, please be advised that we have escalated your query to our cancellation team, your case number is ***7 and feedback will be communicated.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
JC
James C's updateReviewer Update
20 Jun 2017, 15:24Hello Telkom Team,
Any news on this yet? Another week of silence and I a msure that I will be getting billed for yet another month for a service that should have already been cancelled?
Thank you
JC
James C's update20 Jun 2017, 15:24
Reviewer Update
Hello Telkom Team,
Any news on this yet? Another week of silence and I a msure that I will be getting billed for yet another month for a service that should have already been cancelled?
Thank you
JC
James C's updateReviewer Update
21 Jun 2017, 20:57Hello Telkom,
Thank you for the feedback. Oh! wait... there is no feedback....
The Sound of Silence is a great song but your sound of silence is not welcomed.
Please have the couretsy to provide an update and what will happen to the extra months I have had to pay thanks to someone just not doing their job properly.
No wondr profits are up at Telkom - we just keep billing you... "faster than Usain Bolt to bill you and slower then a lame snail to refund or fix the messes we make"
you bet I am f#$king grumpy now....
JC
James C's update21 Jun 2017, 20:57
Reviewer Update
Hello Telkom,
Thank you for the feedback. Oh! wait... there is no feedback....
The Sound of Silence is a great song but your sound of silence is not welcomed.
Please have the couretsy to provide an update and what will happen to the extra months I have had to pay thanks to someone just not doing their job properly.
No wondr profits are up at Telkom - we just keep billing you... "faster than Usain Bolt to bill you and slower then a lame snail to refund or fix the messes we make"
you bet I am f#$king grumpy now....
JC
James C's updateReviewer Update
23 Jun 2017, 10:09hello again telkom
its now 2 weeks with no feedbank
can you please be professional enough to provide an update....
this service should have been canceled over a month ago spo now i am expected to keep paying
please advise
JC
James C's update23 Jun 2017, 10:09
Reviewer Update
hello again telkom
its now 2 weeks with no feedbank
can you please be professional enough to provide an update....
this service should have been canceled over a month ago spo now i am expected to keep paying
please advise
JC
James C's updateReviewer Update
26 Jun 2017, 15:03hello telkom,
please can someone provide me with an update.
i have just had to pay my account again for a service that should have been cancelled at the end of may 2017.
please provide an update
many thanks...
JC
James C's update26 Jun 2017, 15:03
Reviewer Update
hello telkom,
please can someone provide me with an update.
i have just had to pay my account again for a service that should have been cancelled at the end of may 2017.
please provide an update
many thanks...
JC
James C's updateReviewer Update
05 Jul 2017, 12:51Hello Telkom,
So you guys continue to show a complete lack of respect and follow thru on what you promise.
I was promised feedback on this. Despite me asking multiple times all I get is silence.
How can we believe anything you say when you cannot simply do what you say you will.
Please can some one provie an update as promised by yourselves on this matter.
How un-proffessional are you guys striving to be???
In a competion for being un-professional you guys would finish second because you are so un-proffessional.
Please can some one reply - perhaps if you could add a "reply/update fee" to my invoice then I would get a reply?
...and so we wait while nothing gets done....
JC
James C's update05 Jul 2017, 12:51
Reviewer Update
Hello Telkom,
So you guys continue to show a complete lack of respect and follow thru on what you promise.
I was promised feedback on this. Despite me asking multiple times all I get is silence.
How can we believe anything you say when you cannot simply do what you say you will.
Please can some one provie an update as promised by yourselves on this matter.
How un-proffessional are you guys striving to be???
In a competion for being un-professional you guys would finish second because you are so un-proffessional.
Please can some one reply - perhaps if you could add a "reply/update fee" to my invoice then I would get a reply?
...and so we wait while nothing gets done....