Incompetence unparalleled = Telkom call center & Techs

<p>On 25/03 I allowed access to Telkom techs on my property to assist the neighbour. Since after 14:00 on this day my telephone line was switched to a different number. Log a call. </p> <p> </p> <p>28/03 Tech pitches up at house. Internet and telephone now dead (He claims to have fixed neighbour problem...coincidence?). Unable to fix fault. Will be back 29th , dont need access to house</p> <p> </p> <p>29/03 17:45 confirm tech is onsite, will be at house later. Call 18:45 confirm tech is still onsite will be at house later. Call 19:50 get told I should have called earlier. ***!?!?!?! Ask that Supervisor call me after 09:00 on 30th</p> <p> </p> <p>30/03 No call. 14:00 Call, get told that tech is on neighbours property working on fix. 16:18 receive call from Tech. Make arrangement to be at house at 17:15, mention that I need to rush through peak traffic to get there. 17:38 Call for update, claims tech works until 19:00, will make note to call me. 18:22: Call for update, get told that tech went home, I should have made arrangements to go home earlier .Tell agent I DID and LOST 2 hours of work, get told again I should have been home earlier. Ask to speak to Supervisor, Thabiso claims that he will be in direct contact with the tech and tell him that he MUST be on site on 31/03.</p> <p> </p> <p>Why must I scream and should before anyone is willing to assist? What is going on at Telkom!?</p> <p> </p> <p>Incident number: 312CRK250317</p>