Incompetence, Unauthorized Debits, and Lack of Accountability

My experience with Telkom has been nothing short of a nightmare, marked by incompetence, unauthorized debits, and a complete lack of accountability. Last October, after enduring over two weeks of unresolved internet issues from day one of receiving their unit, I reached my limit and cancelled my contract, luckily I had opted for the anytime cancellation contract or Lord knows what would have happened, I then promptly returned their device.

Little did I know, this was just the beginning of my ordeal. Two months later, Telkom shockingly debited over R2000 from my account, falsely claiming I hadn't returned the device. Despite providing concrete documentation proving otherwise, I was left in financial distress due to their mismanagement. Forced to reverse the charge to reclaim my own money because I needed the my money, it has a purpose in my life, I found myself in a constant battle with Telkom's negligent customer service.

Repeatedly, I requested documents confirming the closure of my account and the absence of outstanding amounts, yet to this day, I have received neither. The lack of transparency and accountability from Telkom is appalling. Despite my patience and cooperation, I have not once received an apology for the distress caused by their incompetence.

To add insult to injury, three months later today 16/02/2024, Telkom brazenly debited R202.70 from my account without authorization, further emphasizing their disregard for their customers' financial well-being.

At this point, I am not only considering invoicing Telkom for the charges incurred due to their mismanagement but also demanding the immediate removal of my banking details from their system. My trust in Telkom's ability to safeguard my money has been shattered beyond repair. My understanding is that I do not have a contract with you anymore, therefore you do not have the right to take my money. To all people reading this, watch out who has your banking detains and the authorization they have in accessing your money.

In conclusion, my regret in ever engaging with Telkom runs deep. Their consistent incompetence, unauthorized debits, and lack of accountability have caused me undue stress. I strongly caution anyone considering their services to look elsewhere, this is just my opinion from personal experience. Telkom's blatant disregard for customer satisfaction and financial security is utterly unacceptable, and their failure to acknowledge their mistakes only exacerbates the issue.

They need to pay me back my money, quickly.