Incompetence to the telkomth degree

The incompetence at Telkom beggars belief. We canceled our telephone line effective 31 May 2017. As Telkom in their wisdom don't allow you to do it in a branch, we submitted the required documents electronically to their centralised cancellations email address.

Then followed months of calls to Telkom, re-sending the original cancellation (now to a specific person we managed to speak to in Telkom), escalation through their website, and me reversing their debit orders that they *******ly continued to make for months thereafter, until they finally canceled the line.

After putting us through all that incompetence they then started hounding my wife for a supposed outstanding amount. Telkom was asked to produce a detailed statement, showing the ******* debit orders and reversals, and the refunding of our deposit to ascertain whether or not there was still an outstanding amount. They never produced this, and we don't know to this day if our deposit was refunded.

Now they have handed us over to Nudebt collection services and we're trying to get a detailed statement via them while they threaten us with legal action and credit bureau listing.