Incompetence to the extreme

Having moved house we arranged for Telkom to connect a phone line and instal fibre. We paid the deposits on the day of ordering, then 2 weeks later called to be told they hadn't realised we'd paid! Another few weeks later engineers come out who spend 3-4hrs looking to find connection points and then leave because they couldn't identify one. I speak to Telkom and told they need to send out a 'infrastructure' team . Another 2 weeks later I get a call for an appointment for a team to come out... They arrive and they're engineers not 'infrastructure' so again wonder around the property, can't find an access point so leave. I spend hrs trying to call Telkom, but every time I hold for 10 mins and get cut off!!! Telkom are happy to take our money but don't deliver!! Shocking. Such a shame they have an monopoly and there's not an alternative, otherwise Telkom would be out of business within days!!