Incompetence TELKOM

My experience over the last 2 months has been horrific. I have been with Telkom since I was a teenager but this is it. I have had enough if thier incompetence.

I changed my bank account and debit date with them in the 7th of February and I was assured by the agent that my debit order would run without an issue on the 30th (29th) I called in on the 28th to verify that all was in order and again I was assured the debit order would run the next day or the evening I called. The day came and went and I was not debited. I called them and said it didint run. They said to me that it ran on the 25th (my old debit order date) and you have to change 30 days before the debit date, take note that a day prior I was assured all was in order. I made it clear that THEIR Employees did not share that info with me and said 15 days and that they should review the calls. I was told the call will be reviewed and I would be called back by a manager. I waited 4 days until I eventually called again and I was told there was no notes made in my account to call me back with! I received an account for 1375 rand to be paid this month including 201 rand for not having money in the account on the 25th (the money was deposited into the account on the 27th) due to the debit order being changed to the end of the month. In the spirit of not wanting to struggle and fight anymore I was going to pay the full amount this month just to get this sorted and guess what! TELKOM DEBITS ME ON THE WRONG DAY AGAIN!!! I will not pay a cent until all these issues are addressed. We can go to the highest court in the land and I will show this country how telkom *****S from thier customer. TELKOM USED TO CARE ABOUT ITS CUSTOMERS, THAT IS NO LONGER TRUE.