Incompetence Telkom

<p>Dear Telkom Manager,</p> <p> </p> <p>So Telkom overcharged me on my June 2016 bill by R500. When I called them they said it's because I went over my cap. I CAN'T go over my cap as I get a message that I reached my limits and I then get CUT OFF till the 1ste on the next month when everything resets again. I was charged ONLY on the 22 May for 4.5GB download, but the very next day I was using the internet WITHOUT BEEN CHARGDE. Now tell me TELKOM. IF I was capped don't you THINK I will be charged for any other data usage there AFTER???? You really need to fire some agents on your "HELP" desk who can’t even HELP THEMSELFS. As a Call centre Agent Veteran for 11 years I must say this is the most *********** bunch I have ever called. </p> <p>So this is how it's going to work. I'm going to REVERSE the R906 transaction from my bank and then YOU can call ME to get YOUR R406 monthly subscription back. I am a Telkom clients for many of years and was happy until this happened. I told you I don't WANT a CREDIT on my Telkom account as I NEED THAT MONEY to PAY OFF OTHER DEPTH so why must I call you AGAIN and AGAIN to try to explain that I need a REFUND! I would ALSO want to CLOSE my account with you! With EMEDIATE EFFECT!</p> <p> </p> <p>PS: If the rating had a MINUS I would give you a -5 !</p> <p> </p> <p>Thank YOU!</p>