Incompetence Service.

My Telkom contract is about to be upgraded, therefore on January 6th, I called to see if I could adjust the rate to allow me to transfer data or airtime from another Telkom number. The lady that supported me informed me that she will be able to assist me but instead she upped my contract without me knowing. They cut off all of my services, including my contract sim and WI-FI, on January 18. Inquiring about the problem over the phone on Monday, the call center informed me that I would have to pay R1300 in order to get my lines released. I questioned them about how that could be possible since I wasn't informed, roughly any additional sum of money. Zekhethelo, the woman I spoke with, informed me that she would not be able to assist me until I paid. I paid my regular contract installment each month, but now I have to pay an additional R1300 for something I have no idea about? They put you on wait for hours when you phone, and after that, they say they are unable to assist you. I am losing money as a result of being unable to utilize my number or make calls.