MM
Mxolisi M

1 reviews | Active since Aug 2014

31 Mar 2015, 15:59

Incompetence Personified - Telkom

The incompetence of a service provider of Telkom's stature is awe inspiring. It takes 2 weeks to get a technician to come in to fix faults with our line. It takes an eternity for one to get through to the call centre. Is there an award ceremony specifically tailored for corporate incompetence? because Telkom would win it... 10 years in row. <br> <br> It had been 7 days since the 1st fault was logged, followed by numerous follow up calls and still no response. This has inhibited our ability to do our Jobs. Furthermore it is the 9th fault logged over the last 3 months. <br> <br> If it is not an inconvenience and in the spirit of Easter, please get back to us as soon as possible. Once again, YOUR INCOMPETENCE IS AMAZING. <br> <br>

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Replies (1)
Telkom
Telkom's reply31 Mar 2015, 19:49
Official
Hello GALXCOC,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100424.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team