INCOMPETENCE PERSONIFIED

INCOMPETENCE PERSONIFIED

CUSTOMER NUMBER:*** To the National Credit Manager

Dear Sir/ Madam, despite the fact that this account holder has not received an account for nearly a year you are very efficient when it comes to sending letters of demand. Although I have made 2 telephonic requests this month (3 in December) for the cancellation of the above account and have been promised an email with a reference number to verifying my request and to arrange a payment plan, no such correspondence has been received to date. To further my argument of your SOE’s incompetence, I received your letter of demand today 24-01-2022 which I see is dated 10-01-2022. So to add insult to injury, (in bold) you state that the arrears must be paid within 14 days WHICH IS TODAY! Please revise your sorry state of customer relations.