Incompetence personified

<p>On 4 July 2017 I logged a fault with Telkom due to my ADSL being down. </p> <p> </p> <p>I received pathetic service from the impotent call center and *********** techs as per usual. </p> <p> </p> <p>Today, 21 days later after having a tech on site and receiving numerous calls on my land line I receive an SMS that my call has been closed. </p> <p> </p> <p>I call the call center and am advised that they will have to relog the issue as a recurring issue (How can the same issue be recurring if it never went away!?!?!?!? It has to go away first before it can happen AGAIN!). They are unable to escalate the call begause it was just opened...never mind that the call WAS escalated TWICE already...The call their idiot tech closed without resolving!!!!</p> <p> </p> <p>It is clear that Telkom cannot deliver the service that they are selling me and I want to cancel without penalties to me, but it is also impossible to talk to the mythical cancellation department apart from e-mails that never get answered (If you are able to get the correct e-mail address from the call center agents!)</p> <p> </p> <p>Please advise WHAT AM I SUPPOSED TO DO TO GET WHAT I AM PAYING FOR!?!?!?!?!??!?!</p> <p> </p> <p>My reference numbers: </p> <p>Fault #1 ***</p> <p>Escalation #1: 992785</p> <p>Escalation #2: F230097</p> <p>Online escalation #1 (via this forum): AI ********** </p> <p> </p> <p>Fault #2 ***</p> <p> </p> <p>Please employ people that know how to do the job. </p>