Incompetence personified.

<p>I've been struggling with Telkom for the past FIVE months to rectify my account, they only make promises and nothing happens. I have lodged so many disputes, that I've lost track. If I have to convey the whole long journey, from Jun 2016 till now, I would need lots and lots of pages. Long story short, someone phoned me in June, suggesting that I switch to a faster package, with more data and it would only cost me about R100 per month more. I was keen, so he said they will send a technition out and I can pick up a faster modem from Telkom. NOTHING HAPPENED FOR 4 MONTHS. No calls, no technitions, no new modem. Then suddenly in Oct I get an account for R1 280 and my data was doubled. my bill escalated, Dec it was almost R3 000. No modem, no faster service. After a lot of fighting, my account came down, but they still claim I owe them R630 for the faster line and modem, from Jun to Oct. It's R630. I had no faster line, no new modem, what don't they understand? I need this R630 reversed to get my account up to date. I refuse to pay for something I've never received. </p>