Incompetence Personified

<p>I can no longer fathom the complete and utter uselessness that underlines Telkom Customer service. This is now just another example of incompetence in a company that breeds such in all its employees. </p> <p> </p> <p>It's now been 6 days with the same recurring issue of non operational voice and Internet line. 6 calls later and we are still in the same boat that we have been in for the last week. </p> <p> </p> <p>Latest is that we are still in the cue for a technician to come through. 3 days and still waiting WOW. Reason for this is that when we logged the call our request was put on a back up system as they were offline therefore we have not had a tech out. It seems like we still sitting on this back up as no one bothered to prioritise our complaint and transfer my issue for attendance. </p> <p> </p> <p>So it has taken Telkom 3 days to finally get me into the correct cue for a technician. WOW. What exceptional service.</p> <p> </p> <p>There is simply no concern around keeping customers happy, it's all about money money money. </p> <p> </p> <p>How I wish someone would take the time to ensure that customers are satisfied, follow ups are done and most of all have some integrity to close circles. </p> <p> </p> <p>As usual this will fall on deaf ears and no apology will be offered for this miserable service. As last time it was simply stated that a they have dispatched a technician. </p> <p> </p> <p>Guess if you employ people for the sake of filling a position you end up with people they Don't Give D@mn about customers and don't take the time to resolve issues. It's always someone else's fault.</p> <p> </p> <p> With Telkom it will always be a case of I DONT CARE ABOUT MY CLIENT as *********** staff is merely a reflection of an *********** company. </p>