Incompetence Personified

I moved homes on the 1 Feb 2015. Before that I did my due diligence and cancelled my existing line with Telkom using the online facility. <br> <br> When I check my account balance online last week, I discovered that the old number was still active. And I was being billed for it. I contacted the call center and was assured by Sisanda, that my account would be credited with the incorrectly billed amount. My old line would be cancelled and I would receive an email. <br> <br> More than a week later and none of the above has happened. I have had to phone in again. Hold on for 10 minutes to speak to a consultant only to be told that my account was still active. I have not received a credit for a mistake made by Telkom. And now I have to be transferred to the cancellation to department. Hold on for another crazy amount of time just to cancel an account that should have been cancelled months ago. <br> <br> I'm have lost all faith in Telkom. Both their online and call center facilities are not competent in the least. <br> They really treat us customers with total disdain.