Incompetence or plain laziness?

<p>Went to Telkom Mall of Africa to apply for ADSL. After a few run arounds I gave my application in on July 29. I was told that I couldn't pay the R700 deposit immediately because there is only 1 person who processes the ADSL applications and they weren't in that day. My application would be processed over the weekend and they will sms me to come in and pay a deposit. I went back on August 1 after not hearing anything and was given the same story. She said that my application was not the only one and that there was a stack of applications that still needed to be processed and that I should get feedback by the next day. Here I am 6 days later and no feedback. It takes up to 21 days for a technician to come and check the line to even see if it's viable. So on top of the time the branch is taking to process my application there is still that wait. I find it hard to believe that with almost 6/7 staff members in the branch, not 1 of them is able to process any applications. Why are they not trained????????!!!!!!????????? Am I really supposed to wait over a month to get wifi? I haven't even been given an opportunity to pay a deposit.</p> <p> </p>