Incompetence or Indifference?

On the 11th December, our land line went dead due to lightning. We reported the fault the following day. The line was subsequently fixed however when a call is made from the land line, there is interference in the form of LOUD STATIC which prevents us from hearing the person we are calling. After numerous attempts to rectify this with the technical department who seem incapable of resolving the issue due to their systems not closing previous faults or whatever excuse they feel like making at the time, all these consultants appear to be able to recommend is us getting a new phone, which have done twice now and to no avail. Unfortunately these consultants do not appear to understand this and although we have tried to explain that we need a technician to fix the box in the house, this message is either misunderstood or we are informed that we need to pay to have a technician come fix TELKOM'S BOX. How this makes sense is beyond me and unfortunately, no one is able to explain it to me. This is the MOST FRUSTRATING experience as I have not felt quite so helpless for a service I am PAYING for.