1 reviews | Active since Nov 2016
Incompetence or *****?
<p>I looged a case with Telkom's ***** department, *** on 03/10/2016. No feedback to date. Someone in the Telkom Shop gave my line away without my permission. According to their accounts depratment i do not have to pay the bills anymore as the new owner is responsible for it. But it line is installed in my house and I am making calls form it. I've called the call centers numerous times but they won't give me any info since I am not the account holder anymore. They told me to go to a shop so I went to he shop in mall at reds centurion . After waiting an hour i got to Bridgette. She refused to help stating that she doesn't want to get involved in credit management issues and that she was going on leave and couldn't take a copy of my id and relay any information to her manager to handle this.. I am absolutely appalled by this situation.</p>
Good day,
My TIN has still not been transferred to the new account. This issue has been dragging on for more than two months now.
When I spoke to you on 20/01/2017 you promised to look into the matter and revert back to me. I am yet to receive a response from you. I have been patient with the absolutely disgusting service that I have received from Telkom for long enough.
Please credit old ban with the TIN amount and debit my new account with same. Let me know once this has been done. Failing which I will be forced cancel my Telkom services and lay a complaint at the National Consumer Commission and The Independent Communications Authority of South Africa.
Good day,
My TIN has still not been transferred to the new account. This issue has been dragging on for more than two months now.
When I spoke to you on 20/01/2017 you promised to look into the matter and revert back to me. I am yet to receive a response from you. I have been patient with the absolutely disgusting service that I have received from Telkom for long enough.
Please credit old ban with the TIN amount and debit my new account with same. Let me know once this has been done. Failing which I will be forced cancel my Telkom services and lay a complaint at the National Consumer Commission and The Independent Communications Authority of South Africa.