Incompetence on Customer Service

I opened a query with reference no: ********** 09A to move my adsl line to my new home address. The lady by the name of Mukelisiwe Zule who attended to the query informed me that the Adsl line could not be moved because the new area only permits a 4mb line and i have a 10mb line contract. I informed her that i am happy with a 4mb line and i need my internet to be running ASAP. She informed me that she has placed the order and i have to wait 21 work days. A few days later i phoned again to find out what is happening with the order. The person informed me that i have to wait 14 work days from query date before i can query again. Today is work day no: 15 and i phoned again. The lady who helped me today has givin me a ref: ********** 31A. She has informed me that there was never a downgrade aplication done and that i have to wait 48 hours for the downgrade to go through. After this has gone through i must phone again to get do an aplication agian to move my line. This is highly unacceptable. I have been patient following every changing rule. Now i must wait again for something that i am paying for and do not have. Telkom is taking money from me and i don not have anything to show for it. I am disgusted with the service.