Incompetence on another level

I upgraded from a 10meg to a 20 Meg dsl line a few months ago. I was notified the upgrade was complete. However, no internet. I logged a fault and had the telkom technician here and he had no idea what was wrong. I made about 40 calls but to no avail. I found out from a friend of mine I needed a vdsl modem so I bought one.. Problem fixed. Think about that. Last week my internet went down. I logged a fault as no one new what was going on at the call Centre. I have made about 50 calls. Every single person gave me a different story on the fault log update. Almost a week goes by. The technician who came to me previously arrives Martin. Yet again Martin has no clue what is going on. I asked him why he came there he says just to test it on his own modem. I nearly fell over after hearing that. He`s excuse was he's only a contractor. I asked him surely you come across thousands of customers are you telling me this is the first of problem of its kind you have seen. He looks at me blankly and says he will phone me back in 20 mins. I get no phone call So call him back . He says give me 15 mins . No phone call. I gave up. I then get a call from Telkom in Pretoria. The lady says I can call you back I can here you are driving . I said no problem 20 mins. I get no phone call. I was promised by the technician I would have internet today.. He just didn't care to even update me. I then get told by the call Centre to collect an integrated Sim card from a Telkom shop. I mission to the shop and the technician at st George's Street cape town branch decides to crack a joke while he's on his laptop. Informing me that the 3 gigs they gave me will be usuful for one **** movie. I was already irritated and this just wasn't funny at the time. He then informed me there was something wrong with laptop and couldn't help me as he couldn't set up the ****le. So Telkom give me 3gig free data and not even that works. This is incompetence plain and simple. Are these employees told to lie to customers? It's been a week and I still have no internet and no update