Incompetence of the highest level

<p>This is my final attempt to rectify my account that has been incorrectly billed. I have contacted Telkom's call centre, visited their east gate store and taken to Social media all with no luck! I took out an ADSL contract which was installed on the 13th of October. Sue van Tonder, one of their reps, had quoted me R988 per month including the line rental and ADSL service. Upon filling in my application form I set my debit order limit at R1000 as that would cover my monthly payment.</p> <p>Having received my first invoice for my first month and a half's usage I was horrified. My bill came to just under R3000 when it should have been around the R1500 mark as per my quote. Turns out I had been charged from the 27th Of September, which has since been credited and then there was a installation cost as well as a different charge to what I was quoted. The consultant told me that I'm being charged R953 ex vat. What happened to the R988 quote? You're not legally allowed to quote an individual ex vat! Then I was informed that I had been charged an installation fee of around R600 which had not been communicated to me at all!</p> <p>I have been promised over and over for the past couple of weeks that this issue was being resolved and still I've had no luck! Then on friday I received an sms saying my account will be suspended if I don't pay an outstanding amount of R1700. Please can someone contact me asap to resolve this?</p>