Incompetence of Telkom staff

I requested new line with ADSL service. Order *** refer. Line installed 01.12.15 but no ADSL service. When phoning 10210 on 01.12.15 and 02.12.15 answer .... your account has been suspended due to non-payment.... and I could not get any further. Then eventually on 02.12.15 received sms saying order completed and I will be billed from 01.12.15. Yet the ADSL service not working. Establish I needed username and password which no one could give me. Today 03.12.15 I spend an hour and more on my cellphone to Telkom 10210 and got the information eventually. It's my time, inconvenience and cellphone time lost due to Telkom's incompetence in installing the service as requested early in October 2015. <br> Apparently the technician did not do his job properly then why do I as the customer get billed from 01.12.15 for a service that is only working as from 03.12.15. Telkom has cost me my time, inconvenience and cellphone time due to them not having proper people to do the job. No one at 10210 was able to get the problem fixed on the 01.12.15 or 02.12.15.