Incompetence of Telkom staff

I am trying to report that Telkom has cables on my premises that needs urgent attention as it is nearly on the ground but when phoning 10210 no response to anyone capable of getting this reported. I get a fault report on my ADSL which has NOT been reported. <br> These cables are going to be damaged due to them hanging close to the ground and all the surrounding premises are going to be without lines if not attended to. The Telkom pole is on my premises and from there the cables are hanging loose to the ground going to the various premises. There was a tree previously and now the tree has been removed as portions of the tree came down after a heavy storm. The cables was going through the tree previously and hanging on the actual tree branches.<br> I had to get the tree removed before any of the surrounding buildings were damaged. What can I do to get Telkom to fix these cables before there is real damage?<br> It seems I will have to go to a Telkom store to get this reported but I am not prepared to waste my time on this as this is NOT my problem. I phoned several times already.