DB
Deyana B
1 reviews | Active since Nov 2013
22 Sept 2017, 17:16
Incompetence of Telkom order department
I've placed an order with Telkom to have fibre installed in my home. Order was approved. Was contacted on tuesday that Technicians would contact me today (friday 22/09/2017) to arrange a time for the installation. The technician contacted me to install my fibre voice when I told him that my fibre is not yet installed, he informed me that he cannot do the fibre voice without the actual fibre line being installed. The order the technician recieved was only for the fibre voice, not for the actual line. To me there is a flaw in the process if these are two different orders. I specially took leave from work to be at home for an installation that now is not happening.
Helpful (0)
Replies (1)0
Replies (1)DB
Deyana B's updateReviewer Update
28 Sept 2017, 07:42***UPDATE***
I contacted the sales department on Tuesday to find out about my order. Found out the technicians DID come out to my place where they tested the connection which was working on their side but was not being picked up by Telkom offices. This is why the installation didn't happen, as I am told.
The fact that I had to phone them to find out why this didn't happen is BAD SERVICE.
An expectation was created by Telkom on when I would have fibre installed which to date (28.09.2017) has not been delivered. Besides getting a generic reply for Telkom on my original post, nobody has yet contacted me regarding when this installation will happen.
I told the operator I spoke to that should the installation not happen tomorrow (29.09.2017) then I will be cancelling my order. I do not take bad service lightly and I will tell anyone willing to listen about this bad service.
DB
Deyana B's update28 Sept 2017, 07:42
Reviewer Update
***UPDATE***
I contacted the sales department on Tuesday to find out about my order. Found out the technicians DID come out to my place where they tested the connection which was working on their side but was not being picked up by Telkom offices. This is why the installation didn't happen, as I am told.
The fact that I had to phone them to find out why this didn't happen is BAD SERVICE.
An expectation was created by Telkom on when I would have fibre installed which to date (28.09.2017) has not been delivered. Besides getting a generic reply for Telkom on my original post, nobody has yet contacted me regarding when this installation will happen.
I told the operator I spoke to that should the installation not happen tomorrow (29.09.2017) then I will be cancelling my order. I do not take bad service lightly and I will tell anyone willing to listen about this bad service.