Incompetence of Telkom

I ordered a device online on the 9th of October 2020 and was debited on the 11th as per the agreement. I called last week to ask for for the status of my order and was advised I should expect it this week. When calling again today I was told Telkom is out of stock on this particular device, I was not notified, and was offered no alternative. I have requested to cancel the order, hopefully this will take less time but I am seriously doubtful. Telkom truly does not care for it's customers.