INCOMPETENCE OF STAFF

After upgrading my contract in November 2015 (which I was made to wait for, for over a month) I've been getting overcharged because the consultant who did my paperwork opened a new line for me instead of upgrading it. I've visited the store on numerous occasions as well as sent the consultant follow-up emails, however I have not heard back from anyone. I have even called the call center but I keep getting told that they are unable to help!<br> <br> I am a student and have already been overcharged for about R1000 by Telkom for four months. I have been hearing empty promises by staff about getting the money reimbursed but nothing has happened thus far. The consultant, Atish Sivsanker is unhelpful and ***********, he made the mistake , so why should the money be coming out from my pocket every month?<br> <br> I need the money to pay my university bills and I refuse to keep getting overcharged. <br> <br> Please can someone help me. I am extremely frustrated. I have visited the store over 10 times since November, how has my issue not been resolved as yet?